Customer Service
In using this website you are deemed to have read and agreed to the following terms and conditions:
Acceptance of Terms
The following terminology applies to these Terms and Conditions and Privacy Policy and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "Chilloutplanet", “Company”, “Ourselves”, “We” and "Us", refers to Chilloutplanet group. “Party”, “Parties”, or “Us”, refers to both the User and ourselves, or either the User or ourselves. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Payment
PayPal and GP webpay (direct credit card payment method) are two ways to procede payment on our web site. If you are suffering from some payment errors please contact us via e-mail: infor@chilloutplanet.com or phone: +421903648803. We start shipping product after full payment is recieved.
Delivery times
The delivery time for Europe is 2 to 7 days and the rest of the world 7 to 14 days, it depends on the country you are ordering from and when your order will be processed. You will receive confirmation e-mail of your order. Delivery times are from Monday to Friday, except public holidays. If the delivery to the stated address is unsuccessful, goods will be shipped back to chilloutplanet and we are not liable to refund the shipping costs.
Guarantee and after sale service
All of the products we sell benefit from:
- The legal guarantee of conformity;
- The legal guarantee from hidden flaws;
All shipping costs are the client’s responsibility except those products that does not conform to the description of the ordered product. Please note that client is responsible for any damage done during shipping of the returned products.
You are able to return any unworn clothes or unused product in its original condition within 30 days of purchase. The product price will be returned to your credit card in 7 to 14 days after we receive your return. Chilloutplanet will refund shipping costs only if return is a result of own error. Chilloutplanet gives two years legal guarantee to all products. Please note, that the legal guarantee do not apply to the user’s faulty usage of the product.
Steps and conditions of returns:
- You are able to return or exchange our products within 30 days,
- All products must be unused and in its original condition,
- You must include copy of your invoice,
- Before issuing an exchange, returned products are subject of inspection,
- All shipping costs are the client’s responsibility except those products that does not conform to the description of the ordered product,
- You responsible for any damage done during shipping of the returned products,
- For returns please contact us info@chilloutplanet.com and write the reason for the return, your invoice number, and what items you wish to return.
Disclaimer
Exclusions and Limitations
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:
- excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
- excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Copyright Notice
Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.
Privacy policy
Please also visit our Privacy policy section at http://www.chilloutplanet.com/content/PrivacyPolicy/
Your Consent
By using our site, you consent to our web site terms & conditions.
Changes to our Terms & Conditions
Chilloutplanet reserves the right to update, modify, and replace any of terms and conditions at any time and sending you e-mail notification with the link to the modified document.
This policy was last modified on 30.09.2009
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
+421903648803
